Return & Refund Policy

 

### Made-to-Order Products
All of our wallpapers are made to order and customized for each customer.  
For this reason, returns, exchanges, or cancellations are generally not accepted.

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### Before You Purchase
If you are unsure about the material, color, or pattern, we strongly recommend ordering a sample before placing a full order. This allows you to verify that the product meets your expectations.

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### Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may request photos and additional information to assess the issue. If the problem is confirmed, we will offer an appropriate solution, such as a replacement or refund.

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### Order Issues
If you experience any problems with your order, please contact us and we will do our best to resolve the situation.

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### Complaints

We strive to provide the highest quality products. However, if your order arrives damaged or faulty, please contact us within 14 days of receiving the item.

To process your complaint, we may require photos and additional details regarding the issue.

Please ensure that you carefully inspect the wallpaper before installation.  
We do not accept complaints for products that have already been installed.

We are not responsible for issues resulting from improper installation or failure to follow the provided instructions.

If you notice any issues with your order, please contact us before taking further acti

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### Contact
For any questions regarding returns or refunds, please contact us at:

shop@marwallous.com