Refund policy
Made-to-Order Products
All of our wallpapers are made to order and manufactured according to the individual specifications selected by the customer, including size and material.
As these products are custom-made, the right to withdraw from the contract and return the goods does not apply once production has begun or the product has been manufactured. This is in accordance with applicable consumer protection laws governing goods made to the consumer’s specifications or clearly personalized.
Please note that this limitation applies only to the statutory right of withdrawal and does not affect your rights in the event that the product is defective, damaged, or not in conformity with your order.
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Before You Purchase
If you are unsure about the material, color, or pattern, we strongly recommend ordering a sample before placing a full order. This allows you to verify that the product meets your expectations.
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Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
We may request photographs and additional information to assess the issue. If the problem is confirmed, we will provide an appropriate solution, such as a replacement or a refund.
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Order Issues
If you experience any problems with your order, please contact us and we will do our best to resolve the situation.
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Complaints
We strive to provide the highest quality products. If your order arrives damaged, defective, or otherwise does not conform to your order, please contact us within 14 days of receiving the item.
To process your complaint, we may request photographs and additional information regarding the issue.
Please inspect your wallpaper carefully before installation. We cannot accept complaints regarding defects that were visible prior to installation if the wallpaper has already been installed.
We are not responsible for defects or damage resulting from improper installation, unsuitable wall preparation, or failure to follow the installation instructions provided.
We will review and respond to all complaints within 14 calendar days of receiving a complete complaint submission.
If your complaint is accepted, we will provide an appropriate remedy, which may include repair, replacement, or a refund, depending on the circumstances.
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Contact
If you have any questions regarding returns, complaints, or refunds, please contact us:
VintageMurals Justyna Malina
Phone number: +48 733 931 104
Email: shop@marwallous.com
Physical address: Świerczyniecka 57, 43-150 Bieruń, Poland
VAT number: 6463001967
Trade number: 524358405